Refund policy

Returns
All sales are final. If there’s an issue with your order, please contact us and we’ll make it right.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the situation and issue an exchange/or re-ship and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, promotional items or gift cards. You may verify if your item falls under this criteria if unsure, contact us at support@mobstararts.com 

Exchanges
The fastest way to ensure you are assisted with the exchange process is to contact us at support@mobstararts.com with a description of the situation.

If your exchange request is accepted, we’ll send you a replacement of the item in question.
You can always contact us for any exchange questions at support@mobstararts.com.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@mobstararts.com.